RETURNS & REFUND
Thank you for shopping at Stacees.
If you are not fully pleased with your order, we are here to assist. We will provide a full refund for your
purchase, including shipping fees for all damaged, defective, or wrongfully shipped items. If you are not
happy with your purchase, don't hesitate to contact us as soon as possible to start processing your
return and refund.
* To be eligible for a return or refund, the purchased item must be unused, and it should be in the same condition you got it in.
Also, ensure that the item is returned in its original packaging. For quick processing of your request, also ensure that you
provide the receipt or proof of purchase.
Conditions for Return
You can only return goods within 14 days from the day you receive them. We advise our customers to
examine the contents of their delivery as soon as it arrives. Once you are sure the items are damaged
or wrongfully shipped, please initiate the return/refund process as soon as you can.
Please kindly contact our customer service department and ask to return your order.
Please do not return the package directly to the address on our website or on the package, which are not our return address.
To be eligible for return/refund, the item must be in its original state. We will not accept the return of
used, worn, washed, altered, or damaged goods. Please ensure that you leave the original tags on the
items if you wish to return them.
AII our items are made to order. This means that we do not stock extra items in our store. Once you
place your order, it will be made specifically for you. Therefore, we will not accept returns of goods
that are as per your order. Our return policy only accommodates damage or wrongful shipment of
When you ship your return to us, please ensure that you keep your shipping receipt and tracking
information. We are not liable for returned goods that are wrongfully shipped, damaged, or lost during
Once you receive an item that you think is defective, damaged, or wrongfully shipped, please take
images of the original package. This will help us fast-track the processing of your return, partial
refund, or full refund.
Once we receive your returned goods, we will inspect your order and notify you that we have received
them. Once your return is processed and approved, we will initiate the refund process via the original
payment method. Depending on your card issuer's policies, you can expect to receive your credit
within a few days.