We welcome all questions about purchase, order and after-sales service. we have friendly representatives ready to help you.
If you have any questions, please kindly visit our FAQ first. The Help Center provides answers to most common questions.
If you are considering a purchase
In case you have a question or need further information before placing an order, you can contact us at any given time via Livechat at the bottom right of the page, in case our Livesupport representative aren't available, you can send an E-Mail 24/7, we will get back to you as soon as possible.
If you have already made a purchase
The service department is here to help you with inquiries regarding your current processing orders and items you have already received. Please note that all inquiries are handled thoroughly, no request is left unanswered, we try to answer each request within one working
Company : DIY FASHION LIMITED
Address : Unit D, 16/F, One Capital Place, 18 Luard Road, Wan Chai Hong Kong - Please note that this is NOT a return address.
Subsidiary Company : FEELTIMES LIMITED
Address : Churchill House, 142-146 Old Street, London, United Kingdom, EC1V 9BW.
1. What is the best way to choose my size?
2. Can I change the design of the dress?
3. Will my item be exactly the same color as what is shown on your website?
4. How can I make sure all of dresses are the same color?
1. When should I order my dress?
2. How can I track my order status
3. I ordered a standard sized dress, not a custom size, why is it taking so long?
4. Main Order Statuses
1. What methods of payment do you accept?
2. My payment won't go through!
3. Is it safe to order from you?
Shipping & Delivery
1. How much is shipping costs?
2. Do I need to pay sales tax or custom duties?
3. What countries or regions do you ship to?
4. Can I change my shipping address?
Returns, Refund, Cancellation, Exchanges
1. What is your return policy?
2. How to start the return process
3. Can I buy-many-keep-one for selection?
4. How can I cancell my order?
5. what is your exchange policy?
1. What coupons or promotions are you running?
1. Do you have a store?
2. Where are you come from?