• Lost Package
  • Refused Package
  • Price Difference
  • Missing Items/ Incomplete Order
  • To cancel order and requiring a refund before receiving

Lost Package

Please note that our processing time takes within 5-10 days, however, it may take longer time due to order surge.

Shipping/ Delivery time frame can vary depending on your location and shipping methods.

You may also try tracking your package 1st. Contact your local courier for more information, we will also try to track the items by our situation.

If, upon tracking your package and it shows signed and delivered, kindly reach out to your Local Courier and obtain a document/ Proof of Non-Delivery and then send it to us, so we can also report it to our Logistics team.

Refused Package

What should I do with my package if I do not want it because of the customs taxes?

Normally, our customers would not be charged with tariffs. However, because of the increasingly strict customs inspection, it happens sometimes.

We have no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country.

As per our policy, customers will shoulder the tariffs, so please contact your local customs office to get your parcel first. If you do not, there is a high possibility that your parcel will be destroyed.

These processes are government mandated and we do not have control over how long the process would take.
Once the clearance has been completed, the package will be forwarded to the courier for delivery.

Price Difference

Please note that the prices vary depending on the style you might modify, for example, size modification from standard size to custom size, sleeve length(from sleeveless/short/three-quarter to long sleeves), dress length(from knee/calf length to floor length), more beads embellishment needed and etc, for this kind of issue, please contact customer service representatives for more options.

Prices are subject to change based on the price in effect the day you checked out, unfortunately, we cannot make adjustments on an order that was already placed and we can no longer process a refund for the price difference.

For the Currency Exchange Rate please find intraday foreign exchange rates for more reference. we are unable to issue a refund for the currency exchange rates difference.

Missing Items/ Incomplete Order

You will have to reach out to us via E-mail:[email protected]

Please also specify or give us a list of the items which are missing from your package.After they have been confirmed, a refund would be issued as soon as possible.

Our Customer Service Representatives will give a response to your request within 24 hours. There might be a delay due to High email volume but we will respond within 24 hours as stated, thanks so much.

To cancel order and requiring a refund before receiving

For more information to cancel the order under this issue, please find more details from this link:
https://www.stacees.co.uk/order-cancellation